Vietnam's Central Highlands – the world's largest Robusta coffee region – remains one of the country's poorest areas and is highly vulnerable to climate shocks. To build farmers' resilience, a Coffee Climate Protection Insurance (CCPI) pilot is providing smallholder coffee farmers with index-based insurance against drought, excessive rainfall, and extreme temperature, coupled with climate-informed agro-advisory services.

This World Bank report analyzes how Philippine insurers adapted to COVID-19 and how their inclusive insurance models helped maintain resilience for over 38 million microinsurance policyholders. The study highlights product innovations, digital transformation, and lessons for future crisis response through inclusive insurance strategies.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.