Case brief: ALM SEGUROS. This presentation introduces ALM Seguros as one of the pioneering microinsurance companies in Brazil. The company focused on delivering accessible life and funeral insurance to underserved communities, building trust through affordable premiums and simplified claims. The case illustrates how early entrants in the Brazilian market paved the way for inclusive insurance by aligning product design with local needs and regulatory frameworks.

Case brief: MIDAGRI. The Peruvian Ministry for the Development of Agriculture and Irrigation (MIDAGRI) introduced agricultural insurance as a strategic policy tool to enhance the competitiveness of the agricultural sector. This led to the creation of the Seguro Agrícola Catastrófico (SAC), a public insurance program designed to protect smallholder farmers from extreme weather-related losses. The case outlines the structure of SAC, its implementation, and the government's role in building resilience through accessible, state-supported agricultural insurance.

This World Bank report analyzes how Philippine insurers adapted to COVID-19 and how their inclusive insurance models helped maintain resilience for over 38 million microinsurance policyholders. The study highlights product innovations, digital transformation, and lessons for future crisis response through inclusive insurance strategies.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.