This World Bank report analyzes how Philippine insurers adapted to COVID-19 and how their inclusive insurance models helped maintain resilience for over 38 million microinsurance policyholders. The study highlights product innovations, digital transformation, and lessons for future crisis response through inclusive insurance strategies.

In 2019, MiCRO and SBS Seguros, in partnership with Bancamía, launched "My Protected Investment", a microinsurance product for SMEs that combines index-based and traditional coverage. Three years after Colombia's first parametric insurance launch, the initiative had already reached almost 120,000 low-income beneficiaries, providing protection against hazards such as excess rain, drought, and earthquakes, while expanding access to underserved urban and rural clients.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.