This World Bank report analyzes how Philippine insurers adapted to COVID-19 and how their inclusive insurance models helped maintain resilience for over 38 million microinsurance policyholders. The study highlights product innovations, digital transformation, and lessons for future crisis response through inclusive insurance strategies.

WFP and UNCDF piloted cyclone parametric insurance in Fiji for ~325 vulnerable households. This macro–micro model enabled payouts via mobile wallets within 3–5 days after disasters, offering financial protection to the poorest social welfare recipients.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.