Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.

The document describes the Sahel Climate Catastrophe Layer (SCCL) by the World Food Programme (WFP), a parametric insurance covering vulnerable populations against extreme droughts in Burkina Faso, Mali, and Niger. The initiative enables rapid, pre-financed disaster response, complements national risk financing tools, and strengthens regional climate resilience.