Vietnam's Central Highlands – the world's largest Robusta coffee region – remains one of the country's poorest areas and is highly vulnerable to climate shocks. To build farmers' resilience, a Coffee Climate Protection Insurance (CCPI) pilot is providing smallholder coffee farmers with index-based insurance against drought, excessive rainfall, and extreme temperature, coupled with climate-informed agro-advisory services.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.