Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.

The document presents a case study on Skyline Partners' FatTrack™ parametric insurance solution, designed to protect Jamaican Co-operative Credit Unions (JCCUL) from financial risks associated with major hurricanes. Utilizing independently reported wind field data, the solution offers precise and timely payouts, as demonstrated during Hurricane Beryl.