In 2007, Britam, a Kenyan financial group, launched its first microinsurance product for low-income customers. Over 11 years, Britam built a profitable microinsurance business unit covering more than 700,000 lives by 2017. This case study distills key lessons from Britam's journey to guide other insurers in serving traditionally excluded markets.

Vietnam piloted enrolling TB patients into social health insurance to advance universal health coverage. While 76.5% were successfully insured, barriers like paperwork, delays, and costs left many uncovered. The study highlights the need for more flexible and patient-friendly enrollment systems.