Case brief: TUNAJALI. "Tunajali" — meaning "we care about you" — is an inclusive e-commerce insurance initiative developed to serve low-income customers across Latin America and the Caribbean (LAC). The program leverages digital platforms to provide accessible health insurance, with a focus on simplifying enrollment and claims processes. It demonstrates how tech-enabled delivery models can overcome traditional barriers and scale protection for vulnerable populations.

Insular Life, Philippines – This case study showcases how Insular Life (InLife), a leading life insurer and health maintenance organization in the Philippines, partnered with IFC and the Women Entrepreneurs Finance Initiative (We-Fi) to better serve Filipino women. Their gender-focused strategy positions InLife as both an inclusive insurer and an employer of choice for women. The report outlines their journey toward creating more accessible insurance solutions, workforce empowerment, and long-term impact on women's financial resilience.

Case study of the Philippine Crop Insurance Corporation (PCIC) and its role in climate risk microinsurance. This diagnostic overview outlines PCIC's origin, goals, and subsidy model, and examines the challenges and performance of its delivery system. The paper also highlights pricing strategies, key operational hurdles, and practical lessons learned — contributing to a broader understanding of how public sector agricultural insurance can support resilience in Asia.

This World Bank report analyzes how Philippine insurers adapted to COVID-19 and how their inclusive insurance models helped maintain resilience for over 38 million microinsurance policyholders. The study highlights product innovations, digital transformation, and lessons for future crisis response through inclusive insurance strategies.

Pioneer Microinsurance in the Philippines built a strong customer-centric culture by leveraging client data and insights and embedding customer-focused behaviors across the organization. This approach improved the customer experience, strengthened client value, and drove significant business growth, including higher policy renewals and expanded outreach.